UK banks are missing out on revenue due to lack of financial inclusion
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Unbanked consumers in the UK pay an extra £485 ($631) for everyday bills and services, according to research from banking services provider Pockit cited byBBC. Around 1.2 million consumers in the UK don’t have a bank account, which means they can’t access the discounts those who pay their bills via direct debit enjoy.
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This ultimately leads unbanked consumers to pay more for their energy bills, broadband, and phone contracts. And while these consumers are on the hook to spend more money on bills, this points toward a broader trend in the UK: Opening a bank account is complicated, leaving many UK consumers unbanked.
Here’s what it means: Banking isn’t widely accessible because conventional banks have stringent and often outdated onboarding measures — which can push customers to fintechs with simpler sign-up procedures.
Themain reason consumers use fintech products is that it’s easy to set up an account. For example, consumers can’t open a bank account with conventional banks if they don’t have enough forms of ID or have poor credit ratings. However, fintechs have found new ways to serve consumers who don’t qualify for conventional financial services.
Tandem, for example, introduced a Journey Credit Card last year, which helps users build a credit history, while also helping them manage their spending in the app. Meanwhile,Monzo rolled out a feature last year that allows consumers without a permanent address to open a bank account.
Further, online account opening is a major differentiator for fintechs as it allows consumers to get set up in minutes, while just 66% of banks worldwide allow for online account opening. This can be a hurdle to opening accounts with traditional banks if consumers aren’t able to make it to the branch during business hours, for example.
The bigger picture: Banks are still playing catch-up with fintechs when it comes to financial inclusion, which may lead incumbents to miss out on a great opportunity.
Fintechs can scoop up a large revenue stream from unbanked consumers if incumbents don’t react quickly. When looking at the global picture, there are around 1.7 billion adults who lack a bank account. But two-thirds of those consumers own a mobile phone — a tool they could use to gain access to financial services,per the World Bank.
While conventional financial services providers often overlook this demographic, EY hasestimated that offering services to these consumers could increase personal banking revenue by $24 billion when looking at emerging markets alone.
Fintechs may be able to significantly dip into this revenue opportunity using their digital-first solutions. Hence, banks should start providing better suited services to unbanked consumers, like using alternative data to let users open accounts, if they don’t want to miss out on this opportunity.
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