Old Navy apologizes to woman who says she was grabbed and racially profiled in Canada shop

Old Navy apologized last week to a Canadian woman who says she endured racial profiling and physical contact from an employee.

Shopper Lisa Calderon’s tense exchange with an Old Navy worker, who accused her of shoplifting a T-shirt, went viral after she published video clips of the incident on Facebook June 10.

Old Navy Canada confirmed the employee in the clips no longer works for the company.

“We provide ongoing trainings to give our employees the tools they need to uphold our company policies, beliefs and values, and create an environment where all feel welcome and respected,” an Old Navy spokesperson told USA TODAY on Tuesday. “We see this as a journey, and know that our work is never done.”

Calderon felt discomfort after experiencing what she said was racial profiling at an Old Navy, and left. Upon leaving the store and entering another, the video shows that she was confronted by an employee identified as Stephanie.

The clip shows the employee demanding Calderon provide proof that she had purchased the shirt she had on. The shirt still had its tag on it.

Calderon explained in a Facebook post that she keeps the tags on newly-purchased clothing in case it eventually goes on sale. Old Navy offers price adjustments according to its return policy, though it does not specify that tags must be attached.

The argument appears to have escalated when the employee grabbed Calderon by the wrist after she refused to show her receipt. The employee threatened to press charges against Calderon if she didn’t show the receipt, the video shows.

“I cried cause I never thought in a million years this would happen to me,” Calderon wrote. “I would’ve been more calm and understanding if she didn’t accuse me first, and would’ve been happy to show my receipt, especially because I voiced my racial profile complaint to the employee before I left the store.”

Old Navy Canada issued a formal apology to Calderon on Twitter soon after the incident caught traction online. 

“Our commitment to ensuring everyone who shops and works in our stores feels welcome & respected is a top priority,” the company said in a statement.

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